FAQs

Owner

When do I receive rental payments?

On or before the fifth working day of the month following including a full statement of all income and expenses

Who pays the water rates?

Where a separate water meter and account is available, the tenant pays for water usage. The landlords’ account is charged with the total water bill we then invoice the tenant for their exact usage.

When is eviction of a tenant possible?

When a tenant is 21 days in arrears we can apply to the tenancy tribunal for an eviction. Obtaining an eviction order can take 2-3 weeks following an application.

Who pays for upkeep of gardens and lawns?

Usually the tenant is responsible for lawn mowing and general garden care, however this can be negotiated at the start of the tenancy. Tree trimming, weed spraying and plant removal is usually the landlords responsibility.

Can I sell my property whenever I like?
Unless specified at the start of the tenancy, the tenancy is considered to be “Long Term” i.e. 1-2 years. Significant compensation can be awarded to the tenant if the tenancy tribunal finds that a house was sold following an unreasonably short tenancy. If a property is sold when there is a fixed term tenancy in place, the tenants are entitled to stay on until the end of that term under the same conditions.
How long will my property be vacant for?
We recommend that you prepare for atleast 2 weeks per year.
How much can I expect to pay for maintenance?
The Ministry of Housing suggests a possible rule of thumb is 0.5 to 1% of the property’s value per year, hoever this can depend on the age or current condition of the property.
How often can we increase the rent?

This is regulated by law to once every 180 days (six months) during a tenancy, however if the tenancy tribunal finds that a rent increase is unreasonable or in excess of normal market rent for the property, it can make an order for you to re-adjust the rent.

What happens if my tenant doesn’t pay the rent?
To put it simply, we have a no payment, no tolerance’ policy. Tenants are contacted repeatedly beginning on day 1 of missing a rent payment to secure payment of a missed payment.
We have a very comprehensive follow up and reminder system to reduce arrears as much as possible including phone, SMS, email and letter based reminders as outlined in our written arrears policy.

Tenant

When would I recieve the keys to the house?

The Keys are ready for you to collect from our office which will only be available once all specified move in costs have been paid for in full (unless otherwise agreed)

How do I apply for a rental property?

The best way to apply for a rental property would be to request an application form (add tenancy application form link) and send it through to us for processing. We will be in contact shortly after with some follow up questions as well as credit/reference checks.

During Tenancy

Who maintains the chattels that come with the property?

It is the landlord’s responsibility to ensure all chattels are properly maintained and in working order. If damage to any chattel is found to be wilful by the tenant or due to the tenant’s negligence the tenant may be responsible.

Who maintains the gardens and Lawns?

This is usually something that can be negotiated when engaging into the tenancy, however general garden care and mowing the lawns are the tenants responsibility. Tree trimming, weed spraying and plant removal is usually the landlords responsibility.

Who pays the water rates?

Depending on the tenants usages, we will invoice them accordingly. This is usually based off readings on the water meter.

Who pays for insurance?

The tenant is responsible for their own ‘home contents insurance’. Landlords are responsible for insuring the property including any chattels. We strongly recommend that your own contents are fully insured.

Condensation and Mould Issues

The landlord should provide adequate ventilation for the house. Bathroom fans, secure window stays and dehumidifiers help reduce condensation and mould build up. You should use all of these methods if provided. Tenants should regularly air out the dwelling to help prevent any condensation build up.

Can the owner sell their property whenever they want?

Unless specified at the start of the tenancy, the tenancy is considered to be “Long Term” i.e. 1-2 years. Significant compensation can be awarded to the tenant if the tenancy tribunal finds that a house was sold following an unreasonably short tenancy. If a property is sold when there is a fixed term tenancy in place, the tenants are entitled to stay on until the end of that term under the same conditions but clearly with a new owner.

How often can the rent be increased?

This is regulated by law to once every 180 days (six months) during a tenancy, however if the tenancy tribunal finds that a rent increase is unreasonable or in excess of normal market rent for the property, the Tribunal can make an order for you to re-adjust the rent. Auckland Property Management monitor rental market trends and provide regular rent review recommendations to owners. Property management issues and tenancy legislation can be complex; the preceding frequently asked questions are only a selection of the most commonly asked questions by landlords and tenants. Please ask your property manager for further information.

Before Tenancy Termination

How much notice is required before moving out?

This will depend on your tenancy agreement. Periodic agreements require a minimum of 21 days notice. Fixed term agreements would require owners consent if the termination date falls before the term end date. Notice is required in WRITING ONLY, which means an email or hand delivered note will suffice.

What steps to take to get my bond back
  • Make sure all rent and rates are paid up to date
  • Ensure the house has been cleaned to the standard that it was given in
  • We will inspect the home to make sure everything is in order and sign off on the bond refund form
about us
We firmly believe that long term investment in the Auckland property market is one of the best avenues for wealth generation and a great way to prepare for retirement. However, finding the time to manage your properties can start to feel like a full time job and this can act as a major deterrent for those looking to create an investment portfolio.
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0800 TO RENT (867368)

Email:

enquire@proedgeproperty.co.nz

 

Address:

9c Sharkey Street, Manukau

Auckland

 

 

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